Product — by design
Paperless & cardless
REV removes the two things that create most front-desk errors: paper and the insurance-card swipe. Intake is digital, eligibility is verified from the booking, and copay is captured before the visit — no clipboard, no card reader.
What "paperless & cardless" actually means
Paperless intake
Patients complete intake digitally before they arrive — no clipboard, no re-keying. Structured data lands straight in the chart.
Cardless eligibility
No card swipe: digital eligibility + benefits are pulled at scheduling from the patient's coverage, verified days before the visit.
Cardless copay
Patient responsibility is estimated and collected pre-visit on file — no front-desk card terminal, fewer missed collections.
Ambient, paperless note
The visit note is written by the ambient AI scribe — no dictation, no transcription, no paper superbill.
Why it lowers cost (and denials)
Front-desk data entry is where avoidable denials are born. Paperless/cardless removes the entry, so the error can't occur.
| Legacy front desk | REV paperless / cardless |
|---|---|
| Paper forms re-keyed by staff (typos, transpositions) | Digital intake — patient-entered, structured |
| Card swiped & keyed; coverage checked late (or not) | Eligibility verified at scheduling — bad coverage caught early |
| Copay collected (or missed) at the desk | Cardless copay captured before the visit |
| Front-end errors → ~a quarter of denials | Errors removed at the source → cleaner first-pass claims |
Because registration/eligibility errors drive ~a quarter of denials (and front-end issues ~half), removing the manual steps is a direct lever on the denial rate — and therefore on RCM cost-to-serve (~1.3% of collections) and gross margin (~78%).
See cost per claim & shift-left for the denial math, and the encounter walk-through to see the paperless/cardless steps in the product.